"At the time, I saw that the furniture sold on the Internet was cheaper than the physical store, and I also included the freight. I didn’t expect to know this after I bought it." On the 20th, Ms. Wang called the hotline of the newspaper and she bought a solid wood furniture online. The merchant can only deliver the goods to the logistics point. If the "home delivery" requires additional expenses and is not responsible for the installation, she is very angry. Door Lever Handle Door Lever Handle,Long Backplate Door Handles,Door Lever,Lever Door Knobs JESSO HARDWARE , https://www.china-jesso.com
Ms. Wang’s new house has just been renovated recently, and she and her husband have been busy buying furniture. Visited several local home towns and found that furniture prices are not cheap. Ms. Wang, who has always been keen on online shopping, decided to buy furniture online.
After searching, Ms. Wang finally found a satisfactory solid wood bookcase on the Internet, the price is much cheaper than the physical store. After taking a good order in the usual online payment process, Ms. Wang was at home waiting for the bookcase.
A week later, Ms. Wang received a call from a logistics company. The other party said that the shipment has arrived at the distribution point and Ms. Wang needs to go to the site to mention it. Ms. Wang was very surprised. "I clearly wrote the address of my home. Why not deliver it directly to my home?"
The staff said that if you choose to deliver the goods to your door, you need Ms. Wang to pay the delivery fee. Ms. Wang found the seller's customer service, only to know that the so-called "business bears the freight" is only shipped to the merchant's designated logistics distribution point warehouse, and will not be sent to the door.
In desperation, Ms. Wang had to find another worker and car to pick up the goods at the delivery point. Ms. Wang calculated an account, the cost of buying furniture plus labor and shipping, the price is similar to the physical store. "It's not worthwhile, it's hard work, you need to install the goods yourself, you might as well buy it in a physical store." Ms. Wang said.
The reporter logged into the "home improvement hall" of an online shopping mall and found that buying furniture is different from daily online shopping. Many merchants' "package shipping" is not a package. The reporter randomly opened a solid wood bookcase, the product price is 1280 yuan, showing that the freight is borne by the merchant. At the bottom of the page, the reporter found that the so-called free is only the cost of exempting the goods from the logistics point of the buyer's urban area. In the later stage, the owner needs to go to the logistics point to mention it. If you choose “home deliveryâ€, you need to bear additional costs, and does not include installation.
The reporter learned through the industry that the current home network business mainly adopts three ways to solve the logistics distribution problem from the logistics point to the consumer's doorstep: First, the buyer picks up the door or pays the delivery fee. This situation is the most common. . Second, the goods are delivered through the merchant's own delivery team, which is generally easy for local businesses to achieve. The third is to entrust third-party logistics. However, furniture products have high requirements for logistics and transportation, and they are bulky and must be handled carefully during transportation. At the same time, if consumers need to install services, the professional skills of logistics personnel are relatively high, so ordinary logistics companies rarely undertake this business.
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