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What are the technical service requirements for medical ovens during the tendering process? Today, a hospital is taken as an example for explanation.
Technical service requirements
1. The seller shall send technical personnel to the site for installation within 5 days after receiving the buyer's notice, and shall be responsible for commissioning to pass within one day. If the seller fails to deliver the equipment to the buyer on time within the stipulated time, the buyer will be compensated to the buyer at 5% of the total price of the equipment. If the delivery is extended for more than 7 days, 10% of the total price of the equipment will be compensated. 20% compensation for the total price of the equipment. More than 30 days will be compensated for 40% of the total equipment price.
2. The bidding equipment shall be brand new and shall be guaranteed to work normally for more than 6 years. The annual equipment failure rate shall be over 98%, and the warranty period shall be less than 98%-90%. The warranty period shall be extended by 1:3; less than 89%. - 80% of the warranty period is extended by 1:5; less than 80% is returned.
3. According to the characteristics and technical requirements of the new instrument, the seller shall train the buyer's technology and management personnel.
4. The seller shall provide the buyer with complete technical information (technical manual, instruction manual, maintenance manual, installation and maintenance manual, operation manual, unit price of commonly used consumables, etc.), medical device registration certificate of the People's Republic of China, etc., various indicators and parameters. Should meet the acceptance criteria, the buyer has the right to entrust Chinese qualified units or institutions to check the performance and accuracy of the equipment.
5. The warranty period is 12 months after the final acceptance of the contracted goods.
6. The seller has set up an office and product repair station in XX province, with special telephone for after-sales service. The engineer shall be dispatched to the site within 24 hours of receiving the buyer's equipment failure notice. If the equipment cannot be repaired at one time, the seller shall provide spare parts for the buyer to use. If the instrument has a normal usage rate of less than 80% during the warranty period, it will be returned unconditionally.
7. Unclear in this tender, welcome to make the necessary consultations and detailed supplementary instructions.
Other business requirements 1. The bidder provides valid technical documents related to the real technical information and the relevant national regulations in the bidding documents.
2. The bidder shall provide the “three certificates†of the manufacturer (ie: business license, production license or business license, product registration certificate), and the bidder shall have the agency certificate granted by the manufacturer.
3. The consumables must indicate the unit price.
4. The oven needs to be a new equipment, in line with the safety requirements of the People's Republic of China.
5. Other technical materials that the bidder considers necessary to provide.
6. Payment method: Pay the full amount within one month after receiving the invoice after passing the acceptance.
Bidding is a form of business often used in commercial activities. Bidding and tendering in the medical industry have stricter requirements on equipment than ordinary equipment bidding.