Customized wardrobes have gradually penetrated into the public consumption concept of the general public, but there are still many irregularities in the customization market. According to the three stages of pre-sale, production and after-sale of the wardrobe, the pre-sales customer order, the merchant's door-to-door design quotation, the professional home delivery installation, and the wardrobe's after-sales maintenance service may all become the root cause of consumer risk. Design drawings changed and changed In the process of home decoration, consumption often depends on the coordination of the decoration effect. How to combine aesthetics and practicality perfectly is the problem that owners face before they customize the wardrobe. Therefore, the merchant will actively provide consumers with the overall design renderings of the product. However, before the design plan was introduced, some merchants required consumers to pay a large deposit first, and then issue drawings. If the design drawings made by the designers are changed, they still cannot meet the requirements of consumers. Designers of some businesses often lose patience. When the two parties are unable to reach an agreement, it is difficult for consumers to reclaim the design costs. Small factory OEM production There are often such phenomena in the industry: in order to make more profits, merchants do not order from the manufacturers, but through the local small factories OEM production, inferior filling, "hanging sheep, selling dog meat", deceiving consumers. With the appearance of the wardrobe ordering system, every product and every component customized by the owner will be clearly displayed, so that “Li Gui†can't hide and protect the interests of the owners. According to relevant industry insiders, the use of online order inquiry system has been developed in the industry to prevent the emergence of counterfeit and shoddy products. Delivery installation extension The production cycle of custom closets is an important issue for consumers. Therefore, the credit of the business is particularly important. "Looking for the stars, looking forward to the moon, the wardrobe always feels late, and it takes a few trips to go home, but it fails to deliver on time, which makes people angry," said the consumer. Indeed, the wardrobe industry has a wide range of reputation issues such as delayed delivery, and it is often difficult for businesses to control the production process of their products. Bad service is not perfect In fact, after installing the product, it does not mean that the shopping trip has reached the end. In the long-term use of the wardrobe, various problems often arise, requiring the merchant to provide continuous maintenance services. Businesses with unsound after-sales service systems often have difficulty maintaining product maintenance. Consumers must try to choose merchants with long-term service guarantees, such as "one-year replacement", "five-year warranty", "product lifetime maintenance" service commitment, merchants with after-sales return visits and tracking services, generally more letter. There is no shortage of competitors in the market. The wardrobe enterprises must face up to their own problems and solve the doubts of consumers in order to find a foothold in the survival of the fittest in the industry.
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