Furniture unpacking and selling - play with high standard At the beginning of April, Ms. Sun saw a red star, Mei Kailong, holding an advertisement for a group-buying party called “Hundred Regimentsâ€. On April 9, Ms. Sun deliberately rushed from the Kunming District to the Red Star Macalline of Donghe. After selection, she matched a brand named A and selected the whole house furniture, including TV cabinet, coffee table, shoe cabinet, children's bed, bookcase, four-door wardrobe, bedside table, dressing table, 1.5-meter high box bed, etc. , a total of 9,700 yuan. Among them, four-door wardrobes, bedside tables, dressing tables and 1.5-meter-high box beds are special sets. Ms. Sun paid off all the money in one lump sum. According to the purchase and sale contract signed by both parties, the seller should deliver the goods on April 29. However, the seller will continue to deliver until May 11th, and that's it. After the installation was completed, Ms. Sun discovered that the installed furniture was not the same as that seen in the store. There were only one layer and one hanger in the two cabinets of the four-door wardrobe, and there was no support under the computer desk of the bookcase. At this time, the installer said that Ms. Sun bought the "standard", the wardrobe should be added with layers, drawers, pants racks, and the computer desk should be equipped with a high support, which requires additional money. Ms. Sun took the fire on time. The samples she saw at the store were clearly laminated, drawers, pants racks and mainframes. The salesperson never said that the laminates, drawers, pants racks, etc. were calculated separately. Ms. Sun telephoned the manager of A furniture. The other party told her that she bought the “standardâ€, and the layers, drawers, pants racks, etc. were all equipped with “high matchâ€. The computer desk under the bookcase did not have any Host support, as for why it is different from what you see in the store is because the sales staff is a new employee, not familiar with sales, not thoughtful. The manager of A furniture also told Ms. Sun that because of the great concentration of group buying activities, if he participated in the activities according to the “high match†that Ms. Sun saw, she would lose money. Ms. Sun wanted to return the goods, but she found out that the purchase and sale contract was found. The contract stated that: for the quantity, specification, color, damage and other defects of the goods, the buyer should check and file an objection on the spot when the goods are delivered, and the seller will replace them unconditionally; If the buyer fails to make the above agreement, it shall be deemed as confirmation. But at the same time, the contract also indicates: samples, specials are not refundable, for goods that have been delivered to the door within 30 days, have been accepted, when consumers put forward "no reason to return", consumers should bear the corresponding goods repackage, Round-trip transportation fee, building fee and installation fee. Ms. Sun is on the spot and raises an objection. If she wants to return the goods, she has to bear the cost of packaging and transportation. After all sorts of weights, Ms. Sun had to give up the original drawers and pants racks, and spent 150 yuan plus two layers. The other party also promised to give back the computer host to Ms. Sun. In several negotiations between the two parties, once the manager said that the logistics freight is too expensive, the profit of the seller is even smaller after the discount, so it can only be used in this way, and "there is now a thick skin, always It’s being embarrassed.†The manager also said that not only is his furniture sold in accordance with the high-grade, standard, so many brands of furniture. Ms. Sun drew a big question mark in her heart: "Furniture is also playing high, standard?" High standard play concept - promotion speech On the 14th and 15th of May, the reporter went to the Red Star Macalline and Shenzhen-Hong Kong Furniture City to find out that the A-brand furniture purchased by Ms. Sun was sold in these two places. In the A family furniture of Red Star Macalline, the reporter did not find the set of special sets purchased by Ms. Sun. The salesperson listed a list of furniture for the reporter. The five-door wardrobe was more than 8,000. The brackets were marked with "drawers." ", more than 2,000 desks, the brackets marked "send the host support", these are also available in the sample. In the furniture of A Furniture in Shenzhen-Hong Kong Furniture City, the reporter asked the sales staff the so-called high-matching and standard-standard issues. The salesperson first glimpsed and then dismissively said, "That is just a kind of rhetoric." The salesperson has a detailed label on the goods. A booklet of names, specifications, prices, etc. Take a double-door wardrobe as an example. After the name, item number, size and price, the label is “cabinet, double doorâ€, meaning only the cabinet and two door panels. The drawing shows that there is only one layer and one in the cabinet. The root hangers, the rest of the laminates, drawers, pants racks, etc., are separately listed separately from the wardrobe, which is the basis for the selection of furniture by customers and sales personnel. The salesperson said that the customer buys furniture is optimistic about the material, size and color of the sample, and then selects the configuration through this booklet. It is impossible to have only one cabinet. The reporter also inquired about the furniture of other brands in the two places, including solid wood furniture and panel furniture. The sales staff said that they have not heard of the high matching and standard. Each family also has a book with the same furniture as A. All the furniture are Decomposed, similar to the laminate, drawers, pants rack and other wardrobe accessories are separately listed, in addition, the sofa is also priced according to a single, two, three separate list. Obviously, this is a market practice. Then, the sample that Ms. Sun saw was obviously equipped with these accessories. What she wanted to buy was also equipped with these accessories. Why is it that she is “easy to installâ€? On May 20th, the reporter contacted the sales staff of Red Star Macalline A. The other party said that the so-called standard wardrobe is only a single-layer laminate and a hanger, while the high-grade is equipped with pants racks and drawers. Ms. Sun bought a special set, all special sets are standard, and they have been sold for two years. The reporter then contacted the Red Star Macalline customer service staff. On May 24th, a star manager of Hongxing Meikailong made a special trip to the reporter to explain the situation. He said that he had already informed the situation by phone to Ms. Sun and expressed an apology because the furniture sales did not exist in the so-called high match. The standard is said, but the accessories are separately priced, the sales staff did not explain clearly to the customer, and the inconvenience and dissatisfaction caused to the customer, Red Star Macalline apologized. 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