How to deal with problems encountered in POS card swiping? 1. The input amount is greater than the consumption amount: If it is found on the same day, if the cardholder does not leave, the cashier can cancel the consumption on the machine; if the cardholder has left, or the next day, only according to the situation Return requests are processed accordingly. 2. If the cardholder returns the goods to the customer who holds the bank card, the merchant shall fill out the “Special Merchant Reconciliation Application Formâ€, fill in the return amount, card number, time, merchant name, etc., and submit it to the maintenance party after the merchant seals. (1) "Chongzheng success": This transaction is successfully refunded and needs to be re-swipe (2) “Chongzheng unsuccessfulâ€: The POS machine and the UnionPay settlement center failed during the data transmission process. The account of the transaction initiator has been deducted and the transaction initiator needs to re-swipe the transaction. 2. How do merchants judge “Chongzheng Success†and “Chongzheng Unsuccessfulâ€? Example: A merchant's electrical appliance store consumes 500 yuan in 5-30 credit card. During the transaction, the error is corrected and the purchase order is not printed. The cardholder said that he received the bank debit memo. The merchant promptly calls the customer service hotline, and the customer service informs the record to reply after the bank reconciliation on the second day. 3. How to deal with the transaction? The purchase transaction will not print out the purchase order. If the merchant finds that the transaction is on the POS machine and prompts the transaction, and the order is not issued, the cardholder can be asked to brush again and inform the cardholder if the bank card is debited. The bank will return in a few days.
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First, the amount of input error processing
2. The input amount is less than the consumption amount: the POS terminal has printed out the POS certificate. If the cashier finds that the signing amount is less than the actual purchase amount, the cardholder should explain the reason to the cardholder and then swipe the card again to make up the difference; if the cashier is afterwards If the amount of the signed purchase is less than the actual consumption amount, the merchant will provide the cardholder's consumption information, and receive the “Special Merchant Reconciliation Application Form†from the maintenance party, and fill in the written statement to the maintenance party.
Third, the transaction is successful, the transaction is not processed, the transaction is successful. The purchase order is subject to the purchase order; in this case, the merchant does not have to worry, the bank card can be informed that the bank will promptly remit the payment, and ask the card to be swiped again until the POS machine successfully orders; At the same time, the merchants contact the maintenance party! It is necessary to check the pos machine for the problem caused by the lack of paper.
Fourth, the handling of the transaction
1. What is a positive transaction? A transaction is already marked as a success at the terminal, but the transaction package sent to the host does not receive a response, ie the terminal transaction times out. There are two types of results: “Chong Zheng Success†and “Chong Zheng Unsuccessfulâ€:
After the bank reconciles, “the transaction is successfulâ€, the transaction will be returned to the cardholder’s bank card. If the merchant has delivered the goods/services: please fill out the “Special Merchant Collection/Request Business Application Form†stamp and indicate the reason for submitting the maintenance to the merchant, and apply for the payment into the merchant account; After the bank reconciliation, “the transaction is failing†This transaction can be returned to the merchant or cardholder. If the merchant has delivered the goods/services: please fill out the “Special Merchant Collection/Request Business Application Form†stamp and indicate the reason for submitting the maintenance party, and apply for the payment into the merchant account; if the merchant fails to deliver the goods/services: please contact the merchant The maintenance party will refund the money directly to the cardholder. 
