A few days ago, the citizen Mr. Wang complained to the Youth Daily that the “Lao Luo helped you busy†interactive rights protection column said that he bought “Germany imported†medical stainless steel glasses from the Four Eyes Optical Shop and rusted, and the return was rejected. On August 5, during an on-site interview with the reporter, the relevant person in charge of the Four Eyes Paradise Store admitted that the corresponding glasses were parallel imports and was given a full refund on the spot.
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Thousand yuan glasses repeated failure difficult to return Mr. Wang this pair of glasses purchased on March 6 this year, lenses 600 yuan, frames 388 yuan, plus 10 yuan installation fee.
Mr. Wang said that his friend had bought a pair of medical berlin medical stainless steel frames glasses, light rust, and a sense of fashion. After hearing about the sale of IC berlin glasses at the Four Eyes Park Optical Store in Mega Plaza, 969 Changning Road, they went to buy. At the time of purchase, the shop staff called the IC berlin here as “German Import†glasses, in addition to on-site sales. Taobao is also selling online shop sales.
Mr. Chen told reporters that he had listened to the store's personnel and said that the IC berlin glasses were licensed. He bought 998 yuan and bought the pair. As a result, he found the mirror feet were uneven after he bought it. He then went to the store to adjust the height of his temples on the second day. As a result, the temples were difficult to adjust, and the nose pads had to be mounted on the frames.
In June of this year, Mr. Wang discovered that there were rust spots on the spectacle frame. He suspected that the glasses were not imported from Germany and that the material was not medical stainless steel. He went to the four-eyed amusement park to negotiate and negotiate. The other party heard that he had washed with detergent. The rust spot was blamed on his improper cleaning method and he was willing to clean it with a professional instrument. "I can't buy a professional instrument because of a pair of glasses, and my friends have the same glasses for three years without problems. If this pair of glasses has problems so quickly, the others can't guarantee it." Mr. asked for a return, but he did not get a satisfactory reply after going to the store several times. "I came four or five times. The most unsatisfactory is the rust."
The store acknowledged that the return of the goods after the parallel importer noted that Mr. Wang had rust spots inside and outside the pair of eyeglass frames.
In addition, Taobao also has a “Four Eyes Paradise†online shop. The physical store address in the online store is the address of Mr. Wang’s purchased glasses. The online shop shows that there are three crowns and participates in Taobao’s consumer protection actions. More than 1,000 yuan, online shop also "lead the fashion trend, quality assurance", "online glasses with the first brand, authentic guarantee" and other presentations, and "credit transactions", "service guarantee" and other columns, "credit transactions" section The guide also said "This store has joined the consumer protection, please rest assured that the transaction ... ..." However, these columns can not enter after clicking.
On August 5th, when the reporter went to the scene of the Four Eyes Eyewear Store in Zhaofeng Square, 969 Changning Road, the person in charge in the store confirmed that Mr. Wang had gone to the store to adjust the height of the temples after buying mirrors, as well as frames and rust. Negotiations.
At the scene of the interview, the reporter did not see the business license in the store. When the reporter asked the store to show the purchase receipt, the store owner admitted that the glasses were “parallel importsâ€, but denied that the glasses had been said to be licensed and sold after the sale of the glasses. The person in charge of the shop was only willing to change the mirror for Mr. Wang at the beginning. After the reporter clearly pointed out that its sales of illegal goods and illegal parallels, the other party also expressed its willingness to return, but the return of only willing to refund frame glasses money - lenses, due to special processing, the corresponding payment can not be refunded.
"If I didn't say that it was a licensed product, I wouldn't buy this frame or buy this frame, and I wouldn't wear this lens." After Mr Wang's rebuttal, the store owner finally agreed to give Mr. Wang a full refund. However, another condition was added: After the full refund, the media could not report it. After being rejected by reporters in various ways, the manager of the Four Eyes Optical Shop gave Mr. Wang a full cash refund on the spot.
According to Guo Bo, a lawyer from Shanghai Heli Law Firm, “parallel imports†products do not have legally approved regular purchase channels. They may be shoddy or counterfeit products. If merchants sell “parallel imports†products as “licensed†products, they are suspected False propaganda is also suspected of fraudulent sales. At this time, businesses should not only “back one, lose three†to consumers, but also the relevant administrative law enforcement authorities can impose a fine of up to 500,000 yuan on the corresponding businesses.
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