The home improvement market is mixed, and some decoration companies have set up traps such as “non-toxic environmental protection decoration” and “package decoration”, resulting in high consumer complaints. The Ministry of Industry and Commerce of Guizhou Province screened out the most common “four traps” for consumer complaints for consumers to identify.

?? One is the "package decoration" trap. From the consumer complaints about the decoration company, some decoration companies first reported a lower decoration package, and promised free design, requiring consumers to pay the deposit first. After the deposit is paid, the decoration design budget issued by the decoration designer based on the door-to-door measurement results is much higher than the package selected by the consumer. Once the consumer repents, the deposit will not be returned.

The second is the "non-toxic environmental protection renovation" trap. The industry and commerce department reminded that the decoration materials generally contain harmful substances such as formaldehyde, but they must be within the scope of the national regulations. There is no so-called non-toxic decoration.

The third is that the contract is ambiguous. Some decoration company quotations are more general, often only label the brand of the main material used, and do not clearly indicate the specific model. When signing contracts with consumers, they deliberately conceal and omit key links or related situations, making it difficult for consumers to provide evidence in the event of a dispute.

The fourth is to guard against the overlord clause in the contract. For example, “If Party A proposes a deduction for the project identified in the contract, if it is not started, Party B shall pay Party B a reduction of 5% of the project amount”; “If the bill is returned due to Party A after the signing, the company will charge 20% of the construction funds are used as liquidated damages; "Party A needs to invoice, plus a 6% tax on the total amount of the project" and other overlord clauses are in violation of the new "Consumer Protection Law".

Li Tingqiao, director of the Consumer Rights Protection Department of the Guizhou Provincial Administration for Industry and Commerce, said that in the past, after the delivery of the house, the decoration company usually asked the consumer to bear the burden of proof, which made the consumer's rights protection difficult. However, the new "Consumer Protection Law" clearly stipulates that the decoration and decoration service provided by the operator, if the consumer discovers the dispute within six months from the date of accepting the goods or services, the operator shall bear the burden of proof concerning the defect. .

?? Experts suggest that before the owner renovation, try to understand the decoration materials, crafts, or provide advice to friends who know how to do, do not look at the price to make a decision. When purchasing, try to buy well-known brands, quality, installation, and after-sales will be more secure. In addition, when signing the contract, it is necessary to distinguish the materials and process quotations, and choose the formal decoration of the home improvement company. Consumers who report a consumer dispute over residential interior decoration may call the “12315” hotline to report it.

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