First, the beauty salon staff have a sense of responsibility

The beauty salon staff has the responsibility to explain to the customer about the operation method, the safety of the product, and the effect of use. There are clear answers to the questions on fees, advertisements, reservation methods, technical features, business policies, etc. This is also the hallmark of the overall atmosphere and technical standards of the beauty salon. Give more care to the customer's hopes, understand the customer's needs, ask carefully, and carefully record. By complying with these regulations, you will gain more customer trust. Attract more customers.

Second, give customers a sense of security

The skills of the beautician are believed by the customer. If they believe that they are reliable and secure, the customer will have a sense of security. The three principles of giving customers peace of mind are:

1. Professional knowledge

The customer asks the beautician to have a high level of technology, and has a comprehensive understanding of the performance of the products used and the related knowledge of hair, skin, etc. Otherwise, it does not have the level of a professional beautician , and it is difficult to give customers a sense of security.

2, the overall situation of the beauty salon

The customer pays great attention to the overall condition of the beauty salon . Good collaboration can give the customer a high sense of security, and it is necessary to introduce the situation in the store to the customer in a timely manner.

3, listening skills

Listen carefully to give customers a sense of peace of mind. To clearly understand the customer's requirements, you can also do some appropriate inquiries, so that you can quickly enter the service state after correct understanding.

Third, let customers feel their sense of importance

The customer's respective conditions are different, and the requirements and expectations for the service vary widely, so it is necessary to treat it differently. To satisfy every customer, we must treat their different requirements separately. Always check whether your own inner sense of self-sufficiency is sufficient. From the beauty salon owner to the staff, you must constantly improve your sense of importance. The beautician must strive to create a good communication atmosphere in the service, and respect the customer's name. Praise the other side's strengths, must not have a quick mood, to make customers feel valued.

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